In instances that you have an open request with another user on the platform you can use the following tips to remind the other partner to react to your latest enquiry.
You can use the chat field to send you partner a message to remind them to respond.
Using personalised messages with specific questions can help you to get a clear and prompt response. Your personalized message can make a big different in response time. Here at xChange we have drafted the below example to highlight this.
Question (b) is likely to have a response faster than Question (a), this is because Question (b) is clear and has a time-frame that the other partner can refer to.
(a) Do you need my containers?
(b) My containers are available, but I am looking for a client who can pick in the next two days. Does that work for you?
You can also use the below mention feature to specifically tag the partner who you require a response from:
Chat is a convenient and efficent means of contact. Partners will be notified via email if members use the chat function, so members do not need to be online to receive the chat.
If you have an urgent request/query and your partner has not replied within 24-hours then you can contact xChange via the live chat platform.
Once a request is accepted you can:
1) As the user of containers remind the supplier to provide a release reference if it has not been provided. You can also remind the supplier to provide drop-off details once containers have been picked up.
2) As a supplier, you can remind the user to pick up released containers by clicking the button above the chat. You can also ask the container user for a time-line of when the containers will be returned in the chat.
A final top tip: Aim to build rapport so your partner openly communicates and responds throughout the process. Clear introductions are an easy way to do this.