Welcome to our platform and congratulations on starting your onboarding process!
Here you can find key helpful resources to begin your journey in xChange:
Before reading anything else, check out our video on How Leasing Works ⬇️
- How can I search on the platform?
- How can I negotiate terms on a leasing deal?
- How do I accept a deal?
- What are the leasing deal stages?
- What are Direct Requests?
- How do Direct Requests work?
- I just accepted my first leasing deal, what are the next steps?
- How can I get the release reference/drop-off reference from my supplier?
- Your reference document is expired, how to extend references on xChange?
- What is the Credit Limit?
- Understanding Trading Supply Listings
- What is the difference between Gate-buy and Pick-up deals
- Understanding Trading Demand Listings
- What happens after a negotiation is confirmed by both partners?
- Trading Sales Contract
- How can I get help from xChange Support?
- When should I contact the depot?
- What is the Payment Handle Feature?
- What is the xChange Wallet, and how do I access it?
- How do I get payment from xChange?
- How long does it take to receive payment after wallet withdrawal?
- When will and how will I receive payment for containers that have been picked up already?
If your question is not listed here, feel free to browse through our Help Center or just contact us.