Welcome to xChange 101

Welcome to our platform and congratulations on starting your onboarding process!

Here you can find key helpful resources to begin your journey in xChange:

General Information 

• Company Profile 
• What are the user settings?
• Can I add more users? 

Leasing

• Before reading anything else, check out our video on How Leasing Works ⬇️
  
  
  

• How can I search on the platform? 

Demands 

• What is a demand? 

Leasing Deals

• How can I negotiate terms on a leasing deal? 
• How do I accept a deal? 
• What are the leasing deal stages? 
• What are Direct Requests? 
• How do Direct Requests work?
• I just accepted my first leasing deal, what are the next steps? 
• How can I get the release reference/drop-off reference from my supplier? 
• Your reference document is expired, how to extend references on xChange? 
• What is the Unit Limit?

Trading Deals

• Understanding Trading Supply Listings 
• What is the difference between Gate-buy and Pick-up deals 
• Understanding Trading Demand Listings 
• What happens after a negotiation is confirmed by both partners? 
• Trading Sales Contract 

Communication 

• How can I get help from xChange Support?
• When should I contact the depot?
• What is the Payment Handle Feature? 

Wallet

• What is the xChange Wallet, and how do I access it?
• How long does it take to receive payment after wallet withdrawal?

If your question is not listed here, feel free to browse through our Help Center or just contact us.