Direct Requests work in four simple steps:
- Click on the ‘ Create Direct Request’ button on the main request overview page. You should select the partner you wish to work with and also indicate the container movement (supply or use).
- You can negotiate and finalize the terms with your partner, keeping all necessary communication on the request page.
- After confirming the terms, the supplier of the containers has an opportunity to upload the release document and provide depot confirmation.
- xChange actively monitors the gate activity at the depot and also monitors the containers until returned to the drop-off location. xChange keeps the communication open to file any dispute with damages if any.
The below illustration explains the four above steps: