Leasing FAQ
- BIMCO | What are the User's and Supplier's responsabilities?
- What does 'Containers Under Management' mean?
- Can I set a maximum usage time for the user?
- How are per diems calculated?
- What happens if both partners agree on a deal and one partner is not fulfilling their duties (e.g. supplier refuses to supply)?
- Do I have to use all units I accept in a deal, or can I also take only one?
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Supply & Demand Listings
Negotiations, Deals, Definitions & Terms
- What is the Return Date feature?
- Where can I check a leasing deal's past events?
- Why can't I find a leasing deal anymore?
- I'm in the Negotiation stage of the deal, how do I move the deal forward?
- How to send a request for a leasing deal?
- How can I change the terms of a Leasing Deal? How can I make a counter offer?
Direct Deals
- I cannot find the Assisted Request button. Why is that?
- How do direct leasing negotiations work?
- What are the benefits of Leasing Direct Deals?
- How do I create a Leasing Direct Deal with internal partners on xChange?
- How can I add insurance to a Direct Deal?
- Is it possible to enable Payment Handling for Leasing Direct Deals?
Release and Drop-off References
- I am the User of a Leasing deal, how can I request a Drop off Reference?
- The user requested the Drop-off Reference, I am the Supplier of a leasing deal, how can I create it?
- The release reference is not working/valid, what can I do?
- How can I get the pick-up release reference or drop-off release reference from the supplier?
- What is the Reference Manager?
- How do I create a Release Reference?
Pick-up and Drop-Off Tips
DRV, Repair Claim & Survey
- DRV per SCLA | My container is lost, stolen, or damaged beyond repair. What can I do?
- xChange Claim Terms and Conditions
- SCLA | What is the Damage Claim Process, when Premium Insurance is booked?
- What is the DRV Claim process?
- What is the Claims Manager?
- Everything you need to know about Claims on xChange
Insurance
- How to open an Insurance Claim for units, which are lost or damaged beyond repair?
- Insurance Exclusions
- How is insurance charged?
- What is the Insurance Manager?
- How can I use the Insurance Manager to start an Insurance Policy?
- How can I use the Insurance Manager to stop an Insurance Policy?