How can I get the pick-up release reference or drop-off release reference from the supplier?

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It's very simple, all you need to do is: Ask the supplier in the chat for it! 

To get a Pick-up Release Reference or Drop Off Release Reference document from the supplier: 

Open the accepted leasing deal page and go to the chat. In the chat, you can ask the supplier to upload the Reference.

Take the opportunity to provide additional info, such as ETAs or the final Drop Off Location (in deals with multiple drop-off options).

  • If you have already tried to request the release reference from the supplier, but the release has not been provided, please tag @Support in the chat to request assistance in reaching your partner. 

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