How do I create a Release Reference?

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Why is it important to create a Pick-up Release Reference in xChange?

  • Suppliers must provide the release reference promptly. Without a valid release reference, users will not be able to pick up containers.
  • If suppliers do not create a release reference on the platform, users and suppliers can not report picked-up containers on the xChange platform afterward. 
  • It will also impact the supplier's performance ratings.


When should the Supplier provide the Pick-up Release Reference?

Once a deal is accepted, the supplier should provide the release reference as soon as possible to avoid any of the issues mentioned above.


How does the Supplier create a Pick-up Release Reference?

  • Click on the Provide release reference button located at the top-middle of the page ⬇️

  • Make sure to fill in the required details such as:
    • Release Reference No.
    • Validity (this means how long the release will be valid to complete the pick up of the units)
    • Pick-up location
    • Quantity
    • Depot details (name, address, and most importantly a phone number and email to confirm the release)

  • Then click on the Create Release Reference

You can create several release references for a single deal. As soon as you create a release reference, the user is informed via email and platform notifications.

How can I monitor all issued Release References?

You can view all release references that you issued and uploaded to the Container Leasing platform in the Reference Manager


What should I do if I am unable to create the Release Reference? 

If you have any issues creating the release reference, please immediately contact Support via the deal chat, you should @Support and advise why you are unable to provide the release reference.

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