How do I create a Release Reference?

Why is it important to create a Pick-up Release Reference in xChange?

• Suppliers must provide the release reference promptly. Without a valid release reference:
  • Users will not be able to pick up containers.
  • Users will not be able to report On-hire containers.
    • This will result in a delay in crediting the pick-up charge (PUC).
• It is important to upload the release reference on the platform to ensure the correct calculation of storage fees.
• It will also impact the supplier's performance ratings.
  

When should the Supplier provide the Pick-up Release Reference?

Once the deal is in the Release stage (after acceptance), the supplier should provide the release reference as soon as possible to avoid any of the issues mentioned above.

How does the Supplier create a Pick-up Release Reference?

• Click on the Add release reference button located at the middle of the page ⬇️
  
  
• Make sure to fill in the required details such as:
  • Release Reference No.
  • Validity (this means how long the release will be valid to complete the pick up of the units)
  • Pick-up location
  • Quantity
  • Depot details (name, address, and most importantly a phone number and email to confirm the release)

• Important note: you can select from existing depots or add a new depot. Be sure to select or provide the correct depot details so that your partner will be able to pick up the unit without any issues.
• Then click on the Create Release Reference

You can create several release references for a single deal. As soon as you create a release reference, the user is informed via email and platform notifications.

How can I monitor all issued Release References?

You can view all release references that you issued and uploaded to the Container Leasing platform in the Reference Manager. 

What should I do if I am unable to create the Release Reference? 

If you have any issues creating the release reference, please immediately contact Support via the deal chat, you should @Support and advise why you are unable to provide the release reference.