Popular Resources
Knowledge base
Leasing FAQ
- I just accepted my first leasing deal, what are the next steps?
- How are my Containers/Assets protected through xChange?
- How can I request a change of terms on a Leasing Deal?
- What does 'Containers Under Management' mean?
- Can I set a maximum usage time for the user?
- How are per diems calculated? See all 13 articles
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Supply & Demand Listings
Negotiations, Deals, Definitions & Terms
Direct Deals
- I cannot find the Assisted Request button. Why is that?
- How does Leasing Direct Deals work?
- What are the benefits of Leasing Direct Deals?
- How do I create a Leasing Direct Deal with internal partners on xChange?
- How can I add insurance to a Direct Deal?
- Is it possible to enable Payment Handling for Leasing Direct Deals? See all 10 articles
Release and Drop-off References
Pick-up and Drop-Off Tips
- 1.1 What is Reference Manager?
- 1.2 How do I create a Release Reference?
- 1.3 Why is it important to create release references properly via the deal feature?
- 1.4 When is a Release Reference confirmed (xChange Confirmation)?
- 1.5 Can I split the Release Reference with another partner?
- 1.6 How do I provide Drop-Off References? See all 17 articles
DRV, Repair Claim & Survey
- 5.1. Everything you need to know about Damage Claims
- 5.2. How to open a Damage Claim?
- 5.3. What are the different damage protection levels offered on the xChange platform?
- 5.4. What is the Damage Claim Process, when Premium Insurance is booked?
- 5.5. What is the standard Damage Claim Process (Basic Insurance or No Insurance)?
- 5.6. What is the 'Damage Monitor'? See all 16 articles
Insurance
- How is insurance charged?
- 3.1 How do I claim insurance?
- 3.2 What is the Insurance Manager?
- 3.3 How can I use the Insurance Manager to start an insurance claim(s)?
- 3.4 How can I use the Insurance Manager to stop an insurance claim(s)?
- 3.5 Is it possible to download bulk insurance data? See all 19 articles
Trading FAQ
- What are trading demands?
- Can the deal type change from gate-buy to pick-up or vice-versa?
- What is the difference between Gate-buy and Pick-up deals?
- Trading - What happens after a negotiation is confirmed by both partners (Buyer & Seller)?
- Trading Introduction Video (Russian)
- How can I stop saved search notifications on Trading? See all 11 articles
Trading Deals (Pick-up)
Trading Deals (Gate-buy)
- I (Buyer) want to provide a Drop-off Reference, how can I do this?
- I (buyer) have received the containers in my Gate-buy deal in a damaged condition, can I get compensation?
- When should I pay for my gate-buy deal?
- When should I (seller) deliver units to the buyer?
- Why have I (Seller) not yet received any payment even though the units should have been delivered?
- I (Seller) have attempted to deliver the units but was unable to, can I get compensation? See all 8 articles
Payments & Credit
- What payment methods are possible for Trading deals?
- What is the xChange Trading Credit Line - Buy Now Pay Later (BNPL)?
- I am sure that I should have a positive balance on my wallet but I am seeing a negative, why is that?
- Buy Now Pay Later - Terms and Conditions
- I see a negative on my wallet balance for the deal I accepted recently, does this mean I have already paid?
- How to get a credit line with xChange to buy containers? See all 17 articles
Insurance & Repair Claim
Payment FAQ
Wallet, Invoice & Payout
- How do I get billing details for my transactions on xChange?
- How long does it take to receive payment after wallet withdrawal?
- When will and how will I receive payment for containers that have been picked-up already?
- I need to dispute/change an invoice due to late reporting of data - how does this work?
- I paid all my invoices but my balance is still negative, what does that mean? How is that possible?
Payment Handling
Additional Charges
Ocean Freight (Slots)
- Ocean Freight Acronyms: what do they mean?
- What is the Ocean Freight Marketplace?
- Which shipping terms are offered on the marketplace?
- What currencies can I use on the Ocean Freight platform?
- Why are only limited port-to-port connections available?
- How can I offer my slots on the marketplace? See all 8 articles
Insights
Container Control
Customer & Depot Integrations
Tracking
Tank Containers
More Resources
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Read the BIMCO contract
Here you can access both contracts that rules all Trading and Leasing deals within xChange -
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