Popular Resources
Knowledge base
Leasing Transaction Models
Standard Container Leasing Agreement FAQ
Condition of Equipment
Pick-up Procedures for both the User and Supplier
- SCLA | When should I report the units as Picked up?
- SCLA | What if I am picking up Reefer equipment?
- SCLA | Pick-up has been completed, Does the user need to provide an EIR?
- SCLA | Can the User request the Supplier to make the containers immediately available?
- SCLA | What are the User’s responsibilities to ensure a smooth Pick up?
- SCLA | What are the Supplier’s responsibilities to ensure a smooth Pickup?
Drop-off Procedures for both the User and Supplier
- SCLA | When should the User or the Supplier report the Dropped-off containers?
- SCLA | A Reefer unit has been dropped off, what are the next steps for the supplier?
- SCLA | Drop-off has been completed, Does the user need to provide an EIR?
- SCLA | What are the Supplier’s responsibilities to ensure a smooth Drop-off?
- SCLA | What are the User’s responsibilities to ensure a smooth Drop-off?
Payments
Additional notes
Leasing deal's Cancellation Policies
- SCLA | Supplier use cases of Cancellation Fees
- SCLA | User use cases of Cancellation Fees
- SCLA | The Supplier of a Leasing Deal is requesting a Cancellation, which requirements need to be met?
- SCLA | The User of a Leasing Deal is requesting a Cancellation, which requirements need to be met?
- SCLA | I would like to cancel a leasing deal, will I have to pay cancellation fees?
Everything you need to know about DRV Claims
Customer support
General FAQ
- I provided the necessary information for the background check, why can’t I access the platform? I passed the vetting, why I don’t see the leasing/trading page?
- Welcome to xChange 101
- I can't access/log in on xChange app
- Why is it beneficial to work with an official freight forwarding network?
- What are the xChange terms and definitions?
- What locations are available on the xChange platform?
Account & Membership
Marketplace - Leasing
Marketplace - Trading
Communicating with Partners
- What can I do if I am not receiving a timely response from my Partner?
- Where can I see the partner’s contact information? Can you share the partner’s contact details with me?
- How can I contact my partner/another member?
- When should user contact the depot?
- I want to use/offer special containers. How can I share the specifications with the partner?
Payment & Wallet
Shipper Owned Containers
Company Profile
- xChange Risk Rating: What It Means
- How are performance metrics calculated on xChange?
- All you need to know about leaving a Company Review (how to report a negative review)
- How can I edit my company profile introduction?
- What does it mean to be 'verified' by xChange?
- How do I add my ratings and reviews from xChange partners onto my own website? See all 7 articles
Contract & Vetting
User Settings
Account & Membership FAQ
- Can I remove a user from my organizations account?
- Is it possible to have a trial period on the platform?
- How can I cancel my Trading membership?
- Will my xChange Trading membership be automatically charged?
- Can I cancel my Trading membership for free?
- Is it possible to cancel my xChange subscription?
Container Leasing Limit
- How high is my Container Leasing Limit and where do I find this in the platform?
- Why is my account blocked? How can I activate my account again?
- What is the Container Leasing Limit?
- How is my Container Leasing Limit calculated?
- Why have I reached the container leasing limit?
- I have reached my Container Leasing Limit, what happens with my leasing deals now? See all 9 articles
Leasing Credit Limit Use Cases
- Should users or suppliers select the Wallet to complete payment with their Leasing Credit Limit?
- My Credit Card payment was not successful, what can I do?
- Will my Leasing Credit Limit be updated in real-time?
- What if my Leasing Deal is canceled before any Container is Picked up?
- What if my Leasing Deal is cancelled before the payment is received by Container xChange?
- What happens with the leasing deal if I had to complete payment upfront via Credit Card? See all 10 articles
Leasing Credit Limit Banners
Leasing Credit Limit Wallet Widget
Leasing & Trading Credit Limit FAQs
- Understanding Credit Limit on xChange
- I accidentally accepted a leasing deal with the wrong terms. The pick-up charges are paid by the partner, not me. How can I fix it?
- My Leasing deal is in the payment stage, will I have to pay for cancellation fees if I cancel now?
- Where can I check my company's Leasing Credit Limit?
- I accepted a deal, but the deal is in the payment stage. Can I release or pick up containers?
- I reached my Leasing Credit Limit and my Container Leasing Limit, can I still do business on xChange? See all 16 articles
Leasing FAQ
- Why am I receiving emails related to container movement, payment, reference, pick-up & drop-off?
- Can I change my payment method in Leasing deals?
- What are Containers Under Management?
- How are per diems calculated?
- What happens if both partners agree on a deal and one partner is not fulfilling their duties (e.g. supplier refuses to supply)?
- Do I have to use all units I accept in a deal, or can I also take only one? See all 10 articles
Search
Supply & Demand Listings
Negotiations, Deals, Definitions & Terms
- How can I create a new leasing deal? (repeat deal)
- Where can I check a leasing deal's past events?
- Why can't I find a leasing deal anymore?
- I'm in the Negotiation stage of the deal, how do I move the deal forward?
- How to send a request for a leasing deal?
- How can I change the terms of a Leasing Deal? How can I make a counteroffer? See all 13 articles
Direct Deals
- How do I create a Leasing Direct Negotiation on xChange?
- What are the benefits of Leasing Direct Deals?
- How can I add insurance to a direct negotiations?
- Is it possible to enable Payment Handling for Leasing Direct Deals?
- I also require tracking, can I add this to Direct Deals?
- "Add to favorite", how does it work? See all 8 articles
Release and Drop-off References
- How can I delete or edit a release reference?
- I am the User of a Leasing deal, how can I request a Drop off Reference?
- The user requested the Drop-off Reference, I am the Supplier of a leasing deal, how can I create it?
- The release reference is not working/valid, what can I do?
- How can I get the pick-up release reference or drop-off release reference from the supplier?
- What is the Reference Manager? See all 11 articles
Pick-up and Drop-Off Tips
DRV, Repair Claim & Survey
- DRV per SCLA | My container is lost, stolen, or damaged beyond repair. What can I do?
- xChange Claim Terms and Conditions
- SCLA | What is the Damage Claim Process, when Premium Insurance is booked?
- What is the DRV Claim process?
- What is the Claims Manager?
- Everything you need to know about Claims on xChange See all 20 articles
Insurance
- Understanding Key Terms from xChange Container Insurance: What You Need to Know
- New Insurance Rates: How am I affected?
- Where can I find the xChange Container Insurance Policy?
- How to open an Insurance Claim for units, which are lost or damaged beyond repair?
- Insurance Exclusions
- How is insurance charged? See all 20 articles
xChange Standard Container Sales Contract
Trading FAQ
- How much is the cancellation fee?
- When will the payout of a Pick-up Trading deal be issued to the Seller?
- How can I request customer support in a Trading deal?
- How can I decline (cancel) a Trading deal during the Negotiation stage?
- How can I create a Guaranteed offer?
- How does “Recommended” sorting work on Trading·Search? See all 13 articles
Release based on Bank slips
Resolve’s net terms (Trading Credit Limit)
- Using net terms (trading credit limit): what if my deal gets canceled?
- Introduction to net terms (trading credit limit) on xChange
- How to enroll in net terms on xChange (Trading Credit Limit)
- Resolve Net Terms: Transparent Fees and Payment Guidelines
- Resolve ACH FAQs
- Paying with Resolve on Net Terms
Payments & Credit
- Can I split my Trading invoice?
- Is the payment handling fee refundable in Trading deals?
- Can I change my payment method in Trading deals?
- When will the seller receive the payment of a Trading deal (pick up and gate buy)?
- Where can I find the invoice of a trading deal? (Invoices section)
- Can I make a single payment for multiple invoices? Can I pay for a specific trading deal? See all 14 articles
Listings
Price Ratings
- Why did we choose to show the last 3 accepted deals' prices?
- Why do the price recommendations keep changing to higher or lower prices?
- I am a Seller, why won't the lowest prices listings show up at the top of search results when a buyer sorts by Recommended?
- I am a Buyer, why won't the lowest prices listings show up at the top of search results when I sort by Recommended?
- Why don’t I see price recommendations for some locations or for some listings?
- Why are my prices labeled as too high? See all 7 articles
Cancellation Policy
Trading Deals (Pick-up)
- Where can I find the release of a trading deal? (Release section)
- What happens during the Negotiation Stage of a Trading deal?
- What happens during the Pick-up Stage of a Trading deal?
- What happens during the Release Stage of a Trading deal?
- Terms for "Guaranteed offers"
- What happens during the Payment Stage of a Trading deal? See all 8 articles
Trading Deals (Gate-buy)
- What happens during the drop off stage of a gate buy trading deal?
- What happens during the Reference Stage of a Gate buy Trading deal?
- I (Buyer) want to provide a Drop-off Reference, how can I do this?
- I have received the containers in my Gate-buy deal in a damaged condition, can I get compensation?
- When should I pay for my gate-buy deal?
- When should I (seller) deliver units to the buyer? See all 8 articles
Insurance & Repair Claim
Default
xChange Charges and Transactions
Payments & Operational Data
Payment FAQ
- What is the difference between storage and cancellation fees in Leasing?
- I have a negative balance in my wallet, where is this coming from?
- Where can I find my PUC (pick-up charge) invoice?
- Where can I find Container xChange's bank account details and available currencies to complete a transfer?
- What are Pending Credits?
- What happens to my payment if the user has surpassed or reached their Container Leasing Limit? See all 7 articles
Wallet, Invoice & Payout
Payment Handling
Additional Charges
More Resources
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