Welcome to xChange Help Center

If you can't find your answer here, please reach out to Customer Support.
What customers usually search for: :

Popular Resources

Knowledge base

Standard Container Leasing Agreement FAQ

Condition of Equipment

Pick-up Procedures for both the User and Supplier

Drop-off Procedures for both the User and Supplier


Additional notes

Leasing deal's Cancellation Policies

Everything you need to know about DRV Claims

Customer support

General FAQ

Account & Membership

Marketplace - Leasing

Marketplace - Trading

Communicating with Partners

Payment & Wallet

Shipper Owned Containers

Unit Limit

Credit Limit Use cases

Credit Limit Banners

Credit Limit Wallet Widget

Credit Limit FAQs

Leasing FAQ


Supply & Demand Listings

Negotiations, Deals, Definitions & Terms

Direct Deals

Release and Drop-off References

Pick-up and Drop-Off Tips

DRV, Repair Claim & Survey



Price Ratings

Cancellation Policy

Trading FAQ

Trading Deals (Pick-up)

Trading Deals (Gate-buy)

Payments & Credit

Insurance & Repair Claim


xChange Charges and Transactions

Payments & Operational Data

Payment FAQ

Wallet, Invoice & Payout

Payment Handling

Additional Charges

General Information

How to use the Ocean Freight Marketplace

How to make a Negotiation?

Everything you need to know about Bookings


Shipping Schedules

Pricing and Payment

Customer Support and Assistance

More Resources