Leasing Transaction Model Frequently Asked Questions (For Suppliers)

1. If the Basic Transaction Model Is Cheaper, Why Not Always Choose It?

Under Basic, xChange provides no payment or container-loss coverage. If a user doesn’t pay or never returns containers, you face the loss alone. The Protected model guarantees payment and includes $25,000 asset value default protection plus a 365-day DRV guarantee.

2. What Is the Container Leasing Limit?

It’s the maximum number of containers a user can lease under the Protected transaction model. xChange sets this limit based on credit checks and the user’s transaction history to prevent them from overcommitting. No such limit applies for Basic transactions—yet you also lose all coverage.

3. Can I Switch from Basic to Protected Mid-Deal?

No. You may only select or switch transaction models before final deal acceptance. Once both parties accept, that model remains in place for the lease duration.

4. How Do I File a Claim Under the $25,000 Default Protection or 365-Day DRV Guarantee?

If you’ve chosen the Protected transaction model and face non-payment, lost/damaged containers, or unreturned containers after 365 days, contact xChange Support with the relevant details. We’ll guide you on how to file a claim for either the $25,000 default coverage or the 365-day DRV guarantee.

5. Is the Basic or Protected Transaction Model the Same as Cargo/Container Insurance?

No. The Protected model specifically covers your container asset value in case of partner default (up to $25k DRV- subject to 25% deductible) as well as your container’s DRV after 365 days (also subject to 25% deductible but without limit until partner default).

Cargo or container insurance (purchased separately) has different terms, typically held by the user to cover their cargo. These can coexist but aren’t the same coverage.

6. Is There Any Minimum Volume or Time Requirement for Either Model?

No. You’re free to select either model on any deal, regardless of its size or length. Choose the model that fits your risk tolerance and partnership confidence.

7. If a Partner Cancels Under a Basic Transaction and Refuses to Pay the $50 Fee, Will xChange Reimburse Me?

No. Basic model deals don’t include guaranteed reimbursement. If they default or refuse to pay, xChange doesn’t cover you for that. Under Protected deals, there’s stronger enforcement to protect you.

8. How Should I Decide Which Model to Use?

• Ask yourself: Do I trust this user completely? Can I handle the financial hit if something goes wrong?
• If you’re dealing with low-risk or longstanding partners, Basic can save you fees. If the user is new, higher risk, or you want guaranteed payment, faster cash flow and container security, pick Protected.

Final Notes for Container Suppliers

Choose the Basic transaction model if you trust the user and want a lower fee—while accepting you’ll bear all risk.

• Choose the Protected transaction model if you prefer guaranteed payments, a set Container Leasing Limit, and the added security of $25,000 default protection plus the 365-day DRV guarantee.
  

Still have questions?

• Visit the Help Center for detailed info on invoicing, claims, and cancellations.
• Contact your xChange Account Manager or email Service@container-xchange.com  for personalized guidance.