I can't access/log in on xChange app

If you are having issues accessing or logging in xChange app, don't worry - we got you covered!

You might have been using the wrong password, or it can also be the case we just updated our website and somehow there's a bug preventing you to access xChange.

We apologize for the inconvenience caused. Before you reach out to support, could you help me perform the following actions:

1. Clear cookies and cache: Chrome, Safari, Firefox;
2. Close and re-open your browser;
3. Try a different browser.

If the issue persists, please reach out to Customer Support, making sure you have a screenshot of the error you are seeing at hand (or even a screen recording through Loom: https://www.loom.com/download).