What Happens After a Default? – Collection & Legal Updates

If you’re already familiar with our default process, this article focuses specifically on what happens after the default has been confirmed and how we handle collections and potential legal actions.

Once a default occurs, we follow a structured process to resolve the issue—whether there’s an operational possibility to recover the containers or not. If an operational resolution isn’t possible, the case moves to collections or legal escalation.

1. Our Process After a Default

• Operational Resolution:
  We attempt to resolve the issue operationally for up to 3 months. This includes efforts to retrieve containers or reach an agreement that benefits both the supplier and the defaulted party.

• Collection and Legal Efforts:
  If operational solutions fail, we escalate the case to a collection agency. If collections are unsuccessful, we will assess the potential for legal action depending on the circumstances.

2. Keeping You Informed

To ensure transparency, you’ll receive a PIN to access a secure portal where all relevant updates regarding collections and legal proceedings will be posted.

Since these processes take time, we appreciate your patience and understanding. You will be proactively notified of significant developments—such as successful collections or case closures—as soon as they occur.

3. What You Can Expect from Us

• Updates will be posted on the portal whenever meaningful progress is made.
• Your Account Manager is available to help with general questions about the process.
• We will continue working with collection agencies and legal experts to seek the best possible outcome.

4. Taking Independent Action

If you choose to pursue legal action or negotiate directly with the defaulted party, please let us know. We will provide any necessary documents or contact information to assist you. Once you decide to proceed independently, we will cease our efforts to avoid duplicating actions.

5. Need More Help?

For any general questions about the process, feel free to reach out to your Account Manager. You might notice periods without updates when accessing the portal, but don’t worry—this simply means that the necessary steps are still in progress. Any meaningful developments will be shared on the portal as soon as they occur. Rest assured, we are actively working on your case throughout the process.