Payment

Default

• Default FAQ

xChange Charges and Transactions

• List of charges and transactions in Container xChange

Payments & Operational Data

• How can I find all the container numbers from a deal?
• How can I export all my transactions?
• How do I find all the invoices for a container in a specific deal?
• How can I match my invoices with operational data? (How can I reconcile my invoices?)

Payment FAQ

• What is the difference between storage and cancellation fees in Leasing?
• I have a negative balance in my wallet, where is this coming from?
• Where can I find my PUC (pick-up charge) invoice?
• Where can I find Container xChange's bank account details and available currencies to complete a transfer?
• What are Pending Credits?
• What happens to my payment if the user has surpassed or reached their Unit Limit?

See all 7 articles

Wallet, Invoice & Payout

• When will the pickup credits be added to my xChange Wallet?
• How much money can I receive as a payout from my xChange Wallet?
• Subscription Invoices
• Where can I find my Account Statement?
• How do xChange invoices work?
• How do I add a credit card?

See all 10 articles

Payment Handling

• What is the Payment Handling fee of Leasing and Trading deals?
• How does xChange Payment Handling reduce the risk of late payments?
• Why is it beneficial to have Payment Handling enabled?
• Who pays for the Payment Handling Fee in Leasing?

Additional Charges

• Why I was charged for additional users?
• Why was I charged for additional batches of containers?
• Unexpected and new charges: How can I raise and settle those?
• I see that my credit card was charged without my permission to pay for the membership fee, how can this be?