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  1. xChange Service
  2. Payment
  3. Payment FAQ

Payment FAQ

  • What is the difference between storage and cancellation fees in Leasing?
  • I have a negative balance in my wallet, where is this coming from?
  • Where can I find my PUC (pick-up charge) invoice?
  • Where can I find Container xChange's bank account details and available currencies to complete a transfer?
  • What are Pending Credits?
  • What happens to my payment if the user has surpassed or reached their Container Leasing Limit?
  • How do I claim back insurance premiums which have not yet been refunded?

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What do you need help with?
https://www.youtube.com/watch?v=WLoQq58k8AE&ab_channel=xChangeL%26D
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Leasing: how it works
Watch a nice video on how Leasing containers works in xChange!
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https://help.container-xchange.com/hc/en-us/articles/7900653774237-Welcome-to-xChange-101
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xChange Basics
Just joined xChange? You can start here!
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https://help.container-xchange.com/hc/en-us/articles/10151082840477
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Access troubleshoot
Are you having issues accessing/logging in at our app? Check here!
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/hc/en-us/requests/new
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Open a Support Ticket
Click here to open a ticket with our great Support team.
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