What if my Leasing Deal is canceled before any Container is Picked up?

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  • If a Leasing deal is canceled after the wallet or upfront payment has been completed, but before the User picks up the containers, you might wonder what will happen, to learn more about this, please review the next section.

What will happen to the Payment?

  • Pick-up charges are only credited after a Container has been reported as Picked up in the Leasing deal.

  • If the User or the Supplier requests a Cancellation after both partners confirm and accept the terms of the deal, the normal Cancellation policies will apply as described in the following articles:
  • After the applicable Storage and/or Cancellation fees have been charged to the canceling partner, the Container xChange Customer Support team will process the cancellation.

  • If a customer selects the Wallet as a payment method, there will be a 30-day period to pay the invoice.

      • This means, that if the deal gets canceled before this payment is completed, the invoice would simply be canceled by xChange (after any applicable cancellation or storage fees have been applied).

      • If the Deal is canceled after this payment is received by Container xChange, we will credit the money to the Wallet and you can then request a payout or use it for a new deal (after any applicable cancellation or storage fees have been applied).

    • If the customer had to pay upfront via a Bank Transfer or Credit Card, and then the deal is canceled after we receive the payment, we will credit the money to the Wallet and you can then request a payout or use it for a new deal (after any applicable cancellation or storage fees have been applied).

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