When should user contact the depot?

Common pick-up issues and how to solve them:

What to do if the depot is not releasing boxes?

User shall give advance notice to the depot of the intended pick-up date and time
latest 24 hours prior to the pick-up of the containers. If after contacting the depot you still have issues then you can contact xChange for further support.

Common drop-off issues and how to solve them:

What to do if containers are returned to the wrong depot?

As the user, you must ensure that the containers are returned to the correct depot by following the provided drop-off reference as agreed beforehand. 

 Why is it important to return containers to the correct depot?

It is important that the containers are returned to the correct depot as the per diems will only stop once the containers are returned to the correct, agreed depot.