Is there an open deal with the partner?
You can communicate directly with your partner if the deal is open. Please see below:
You can not send messages to members you do not have an open deal with. If you want to discuss any matters with a partner that you do not have a deal with, please inform xChange and we will forward your message to the required partner.
Importantly, all communication should be kept on the platform. Any external communication is not binding and xChange will be unable to support you.