Container xChange Marketplace Policy - Communication Rules: Anti-Leakage Measures

Effective Date: 23/10/2024

Table of contents

• Introduction
• Communication Rules for Users on the Trading Marketplace
• Consequences of Breaching Communication rules
• Best Practices for Container Traders
• Advantages of Closing Deals on xChange
• Contact Information

Introduction

At Container xChange, we are committed to fostering a transparent, secure, and fair trading environment for all our users. Maintaining the integrity of our platform and ensuring the satisfaction of our community are our top priorities. This policy outlines the communication rules that all users must adhere to, the consequences of violating these rules, best practices for conducting business within the xChange platform, and the advantages of complying with these policies.

Communication Rules for Users on the Trading Marketplace

1. Deal Initiation and Completion on xChange

   • Exclusive Platform Use: All deals initiated on xChange must be completed exclusively through the platform. This includes all stages of negotiation, agreement acceptance, and transaction finalization.

   • Definition of a Started Deal: A "started deal" refers to any negotiation initiated within the xChange platform. Once a deal is started, all communication and transactions must remain within the platform.

   • Prohibition of Offline Communication: Users are strictly prohibited from continuing communication offline during any stage of a deal initiated on xChange.
2. Restricted Sharing of Contact Information
   • No Sharing of Personal Contact Details: Users are not allowed to request or share personal contact information, including email addresses, phone numbers, social media handles, WeChat IDs, or any other direct contact methods, within chat conversations, comments on listings, or any other sections of the platform.
   • No Suggesting Offline Communication: Users must avoid suggesting or implying offline communication to finalize a deal. All discussions, negotiations, and agreements should be conducted through the xChange platform's communication tools. Referring to communication conducted outside xChange inside the deal chat is also a violation of terms of usage, as it implies that communication occurred outside the platform. Facts and agreements made outside the platform are not part of any xChange agreement and will not be enforced by xChange or the contract. The information inside the platform is the only information that will be enforced by the contract.
3. Offline Payments
   • Payment Handling Options: If buyers prefer to make an offline payment after negotiations, they should disable the 'Payment Handling' option within the platform before accepting the deal.
   • Exchange of Invoice: Sellers may use the Chat or Document Section to exchange necessary invoicing documents without sharing personal contact details.
   • Acknowledgment of Risks: Choosing offline payments implies acknowledging the risks of delayed or non-payment, as well as increased time and effort for invoicing. xChange will not be responsible for any issues arising from offline payments, e.g., storage fees, cancellation fees, or other costs associated with the deal.
   • Limited Support: xChange will support communication and mediation between partners in cases of disputes related to offline payments but cannot guarantee resolution.
     

Consequences of Breaching Communication rules

To maintain a fair and secure marketplace, xChange enforces clear consequences for rule violations:

1. Lower Ranking in Search Results for Sellers
   
   • Reduced Visibility: Violating communication policies will result in a lower ranking on the xChange platform’s search result pages, decreasing visibility to potential partners and customers.
2. Decreased Matching with New Partners
   • Limited Exposure: Sellers who violate policies may experience decreased automatic matching with new business partners and could potentially be placed on a blacklist, limiting future business opportunities.
3. Temporary Marketplace Ban
   • One-Week Suspension: Repeated violations may lead to a temporary suspension of your account for seven or more days as a final warning.
     • Restrictions During Suspension:
       • No Access to New Negotiations: You will not be able to start new negotiations or connect with new partners.
       • Deactivation of Listings: All supply listings will be deactivated, resulting in zero visibility for new partners during the suspension.
       • Access to Accepted Deals: You will retain access to manage any accepted deals.
       • Non-Refundable: The temporary suspension is non-refundable (subscription fee).
4. Permanent Marketplace Ban
   • Indefinite Loss of Access: Any follow-up violation after a temporary suspension may result in an immediate permanent ban from the marketplace without further warnings.
   • Completion of Active Transactions: The permanent ban will take effect after all active transactions are completed. In severe cases, the xChange Policy Team may execute the ban immediately and cancel all open deals, as stated in the xChange Standard Container Sales Contract.
   • Non-Refundable: Subscription fees paid upfront are non-refundable in case of a ban.
     

Best Practices for Container Traders

To maximize your success on xChange and maintain compliance with our policies, we recommend the following best practices:

1. Stay Informed
   • Policy Updates: Stay informed about any changes to platform policies. xChange proactively communicates updates via email and inside the application.
2. Educate Your Team
   • Team Awareness: Ensure all team members are aware of and understand the communication rules and consequences of violations.
3. Report Violations
   • Prompt Reporting: If you encounter or observe policy violations, report them to xChange support for prompt action.
4. Prioritize Transparency
   • Honest Communication: Maintain honest and transparent communication with partners within the platform to build strong business relationships.

Advantages of Closing Deals on xChange

Adhering to our communication policies and conducting all transactions within the xChange platform offers significant benefits:

1. Safer transactions
   • Secure Environment: xChange provides a secure and transparent environment for all users, reducing the risk of fraud or malpractice.
   • Support and Guidance: Our operations team offers timely support and guidance during claims, disputes, and issue resolution processes.
   • Risk Mitigation: Transactions conducted within xChange are monitored and supported, offering peace of mind.

2. Boosted visibility
   • Higher Search Rankings: Positive user behavior, such as completing deals on xChange, leads to higher search rankings and increased visibility.
   • Improved Opportunities: Enhanced visibility increases the potential to connect with reputable partners and secure more deals.

3. Enhanced Customer Satisfaction
   • Positive Account Health: Consistent use of xChange improves your company profile metrics and maintains good account standing.
   • Attract New Partners: Successful transactions result in favorable reviews and ratings, attracting new partners and building trust.

4. Compliance Benefits
   • Avoid Penalties: By adhering to communication rules, you avoid penalties such as lower rankings, suspension, or bans.
   • Stable Business Operations: Compliance ensures uninterrupted access to the platform, supporting consistent business growth.

Contact Information

If you have any questions or need assistance in understanding our communication policies, please reach out to your account manager or contact xChange support at:

• Email: service@container-xchange.com