How to make a quality claim for a trading gate-buy deal?

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Quality Compensation Guarantee

xChange guarantees limited quality compensation for container buyers on the xChange trading marketplace. Sellers must accurately state their container conditions on xChange based on the standard Container Conditions. We support and mediate when a container does not meet the agreed container condition after the drop-off is completed, ensuring fair resolutions for both buyers and sellers.

Claim Process for Gate-Buy Deals

  • General Rules for Gate-Buy Deals:
    • The buyer must report any quality issues within 5 days of receiving the units at their depot and provide relevant evidence:
      • Repair estimates
      • Clear photos showing every angle of the container where the damages can be identified.
      • Photos of the container's CSC plate
    • xChange will assess whether repair costs exceed $100 DPP for validation:
      • If repair costs are less than $100 DPP, the claim will be closed without compensation to the buyer.
      • If repair costs exceed $100 DPP, xChange will validate the compensation amount and transfer it directly to the buyer’s xChange Wallet, marking the claim as resolved.

Steps to Make a Claim for a Gate-Buy Deal

  1. Inspect the Containers: Within 5 days of receiving the units at your depot, thoroughly inspect the containers.
  2. Document Any Issues: Take clear photos and detailed notes of any issues or damages.

  3. Raise a Claim on the Deal Page: Within 5 days from the drop-off of the containers, initiate the claim through the xChange platform by clicking on the +New claim button located within the Claims tab of the deal page.


    • Note: you can also request support by tagging typing @, then clicking on the Support option from the drop-down menu or via email: service@container-xchange.com 

  4. Upload the evidence: Within 5 days of receiving the containers at your depot, upload the requested evidence through the Browse files upload section shown in the image below. Make sure to include:
    • Multiple photos showing the container's conditions or damages.
    • Photos of the CSC plate
    • Repair estimate 
      • Note: Repair estimates ideally should include the repair method, damaged items, size of damages (length and width), labor cost, labor hours, material cost, and total cost, etc.

  5. xChange Mediation: xChange will review the evidence and mediate between you and the seller for prompt resolution.
  6. Resolution: Once validated by xChange, the claim will be processed, and appropriate action will be taken.

 

 

For more details, reach out to our team at service@container-xchange.com

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