I have received the containers in my Gate-buy deal in a damaged condition, can I get compensation?

Have more questions? Submit a request
  • If you have a payment handling On ✅ Trading Gate-buy deal, you have the added benefit of a buyer guarantee period of 7 days after the last container is dropped off at the buyer's depot.
  • This means within this timeframe, if you find any issue with the delivered Container's Condition, you can open a quality claim through the process described in the following article: 
  • If you have a payment-handling Off Trading Gate buy deal, you will have to discuss any possible compensation or SWAP with the seller directly.


Articles in this section

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.