- If you have a payment handling On ✅ Trading Gate-buy deal, you have the added benefit of a buyer guarantee period of 7 days after the last container is dropped off at the buyer's depot.
- This means within this timeframe, if you find any issue with the delivered Container's Condition, you can open a quality claim through the process described in the following article:
- How to make a quality claim for a trading gate-buy deal?
- In case 7 days have passed, still please reach out to our service team for support and communicate with the seller.
- How to make a quality claim for a trading gate-buy deal?
- If you have a payment-handling Off Trading Gate buy deal, you will have to discuss any possible compensation or SWAP with the seller directly.
I have received the containers in my Gate-buy deal in a damaged condition, can I get compensation?
Updated
Pamela Pinto
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Read the xChange Standard Container Lease Agreement
Here you can access the contract that rule all Leasing deals within xChange -
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