Common pick-up issues and how to solve them:
What to do if the depot is not releasing boxes?
Always make sure to be in clear with the depot before-hand. You should contact them to be certain of the required release details. If after contacting the depot you still have issues then you can contact xChange for further support.
Common drop-off issues and how to solve them:
What to do if containers are returned to the wrong depot?
As the user you must ensure that the containers are returned to the correct depot as agreed beforehand. You will agree this information with the supplier.
Why is it important to return containers to the correct depot?
It is important that the containers are returned to the correct depot as costs and per diems will only stop once the containers are returned in the correct, agreed depot.