The open request stage means that the request is in the pre-acceptance phase. The open requests are divided into two groups: Action required and Waiting for reply. Action required means that the latest update on the request was done by your partner and they are awaiting your response. Waiting for a Reply means that it is your partner that is in turn to revert to the last terms changed you made.
In case a request is sent out and there is no initial response from the receiving party, the request will automatically be declined after 7 days.
The requests that have been accepted will fall into the Accepted stage. It means that you and your partner agreed on the terms that you previously discussed through the negotiation. However, in this stage, there has been no release reference provided yet. As soon as a release reference has been provided, the request will be changed to Ready for Pick-up.
If you are the supplier, please share the release reference as soon as possible. Your Release performance will be shown under your company profile. Fast release = Great rating!
Ready for pick-up
In this stage, you find all requests that are accepted and have had release reference(s) added to it, but the user is not picking up the unit yet
After the supplier provides the release reference to the user, the request status is set to ready for pick-up.
If you are the user, you are highly encouraged to pick up the released unit as soon as possible. Your Pick-up Performance will be shown under your company profile. Fast Pick-up = Great Rating!
This stage is for accepted requests where containers have been picked up, but not yet dropped off. Once all containers have been returned to the supplier's desired location the request stage gets set to empty returned.
Make sure to report containers as dropped off to set the request into empty return as Per diems and insurances are calculated by using this metric.
After every container is reported as dropped off by the user, the status of the request is seen as empty returned. It also means that the transaction is entirely completed and the request is closed. Empty returned requests will remain in your empty returned folder indefinitely. You can still use the request to look up information and communication purposes.
If a request gets declined it will show in the Cancelled Request folder on the left side of the request overview page. You can find your cancelled requests there for 14 days before they are removed. If you would need access to an older, declined request, reach out to xChange at email@example.com.