Choose the release validity while uploading the Reference Document
As a supplier, you need to upload the Reference documents on xChange once a deal is accepted. The supplier can pick a Release validity for 21 days, 14 days, or 7 days, or a release does not expire (always valid) via the drop-down (see screenshot below)
Alternatively, you can upload your release document if already created by using the “attach my reference” button on the bottom.
Check Reference is expired or valid
After 21 days, 14 days, or 7 days, your Reference will be expired, which means the user cannot pick up any more containers under that release. Where to find your expired release?
Click “request”, then click “all requests”, then choose “Ready for Pickup”, there you can check if your release is still valid or expired. (see screenshot below)
If you want to extend the release validity to give the user more time for picking up the remaining containers, use the “extend now” button below the chat box in the reference section of your request. (See the below screenshot)
Note: Release is valid in the depot, please make sure it is also valid on xChange.
If you as the supplier or user do not wish to extend the release, as you as the supplier won't want to wait for the user anymore or the user found out that the containers cannot be used anymore, please mention us via @Support in the chat. Just ask the support team to close the deal and charge any potential storage compensation fees.