I paid all my invoices but my balance is still negative, why?

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  • The Current balance always displays your balance at the moment you checked your wallet.
  • You might think you are done ✅ if you already paid all invoices issued to your account.

  • However, there may be charges that occurred over the current month that made your balance negative

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  • These charges will be part of your next invoice, so you can use it as a way to check how much you can expect your next invoice to be.

  • If you made a bank transfer to xChange, please send your payment slip to our finance team: payments@container-xchange.com 
    • Make sure to include the invoice number in the email.
    • Please note that international bank transfers may take 2-5 business days to arrive in our bank accounts.

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