The containers I picked up are not in the condition promised, what now?

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  • If you have a payment handling On ✅ Trading Pick-up deal, you have an added benefit of a buyer guarantee period of 7 days after a release is added to the platform.
  • This means you can pick up the container(s) within this timeframe and if you find any issue with the Container Condition, you can open a quality claim through the process described in the following article: 
  • If you have a payment-handling Off Trading Pick-up deal, you will have to discuss any possible compensation or SWAP with the seller directly.

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