How do I report dropped-off containers? (containers that have been returned)

To report dropped-off containers, Suppliers and Users can open the Leasing deal and click on the Report drop-off option

You can then choose between reporting containers “manually” ( for example one container after the other), or reporting multiple containers “in bulk” (multiple container numbers at the same time). 

How can I report the containers Manually?

If you choose to report containers manually you will need to fill in the following fields:

• Release reference *(this is optional)
• Container number
• Dropoff date
• Dropoff location
• Source (whether you are the User or the Supplier)

After you have filled out the requested fields:

1. Click on the + Add Container button
   
2. You can review and edit the data you just entered if needed. 
3. If the information is correct, you can then finalize the process by clicking on
   Add as Dropped-off
   
   

How can I report the containers in Bulk?

If you choose to report containers in bulk, you will be able to either drag and drop a file containing dropoff information or copy-paste the containers’ dropoff data in the free field box:

• You can check the data you just entered, and delete it if any correction is needed.
• To complete the process you will need to click on the Add as dropped-off button.
• Once this information is added, your partner on the deal will be informed automatically.

Important notes:

1. Our team needs to manually process the reported bulk data, so it may take some time for it to be updated on the deal page.
2. Please don’t report repeatedly if the data does not show up immediately.
3. If you notice the data has not been updated after 1 day, please request @Support in the deal's chat.
4. Only use this function to provide drop-ff data. For any other documents (like EIRs), you should upload them in the Documents section.

Why is it so important to report dropoff dates in a timely manner? 

Reporting dropoff dates allows you to: 

• Get a centralized overview of the whereabouts of your containers 
• Reduce redundant work during the invoicing process
• Get the per diem calculated correctly, if applicable

xChange Gate-monitoring service

In addition to this in-app functionality, the xChange team is here to support you with the monitoring of container movements and the reporting of pick-up (and drop-off) dates. 

• Why?
  • As a container supplier, your depot might send you daily movement reports. 
  • You may have multiple units that may take lots of time to upload one by one.
    
    
• How does it work?
  • Supplier integration: Container suppliers can share with us their daily/ weekly movement reports, in the format of their choice. This can save you time from reporting units individually for every single deal.
  • Bulk reporting: You can share the on/off-hired units lists (depot reports) with us and we will report them for you.

To learn more about the xChange container monitoring service, you can contact us at conops@container-xchange.com