Why am I on Unit Stop? How can I activate my account again?

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You may be set on Unit Stop if you've had unpaid or overdue invoices for a long time. Please be aware that your Unit Limit is linked directly to your payment behavior and can be decreased in case of having unsettled invoices

  • To get your account activated again, we kindly ask you to settle all pending invoices.
  • You can easily find these through the Wallet's Invoices tab and use the filters to select the Open status:

  • Once you have completed the payment,  please share the paid invoice number with the payment remittance to speed up the removal of the unit stop to the following email:

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