From time to time it can happen that you encounter unexpected charges that your partner should be bearing.
Example: Chinese depots sometimes charge gate fees/handling fees to the user's trucker directly--while the Multiparty Agreement defines that all depot charges are on the supplier's account
In such cases, please raise this in the request chat and upload supporting documents/invoices. The xChange service team will evaluate this claim and determine whether your partner is really liable to bear those costs. If the answer is "yes", those costs will be settled directly through the wallet.