Is there an open request with the partner?
You can communicate directly with your partner if the request is open. Please see below:
You can not send messages to members you do not have an open request with. If you want to discuss any matters with a partner that you do not have a deal with, please inform xChange and we will forward your message to the required partner.
Importantly, all communication should be kept on the platform. Any external communication is not binding and xChange will be unable to support you.