How are performance metrics calculated on xChange?

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At Container xChange, we evaluate the performance of all marketplace participants to help our members gain insights into potential partners' reliability, behavior, and associated risks. This feature is currently free for all xChange members, with metrics updated daily based on trading and leasing transactions. You can view them on any company profile by clicking on the company name, for example, when using leasing or trading search.

This article covers all the key metrics, organized into these main groups:

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Risk Rating

 

The xChange Risk Rating is an important metric in our leasing marketplace, visible to all members. Displayed on each company's profile that has used containers on xChange, this rating helps suppliers assess a potential partner's risk level. It’s based on key factors like performance, payment history, and activity within the xChange leasing marketplace over the past 12 months.

The xChange Risk Rating makes it easier for suppliers to make informed decisions and understand each container user's reliability. It guides them in choosing business partners and determining whether additional insurance is needed when engaging with particular companies.. Learn more about each level of risk rating and how to improve it here: xChange Risk Rating: What It Means

Payment Reliability

Payment Reliability shows a company's timeliness in settling invoices, allowing you to assess their payment behavior based on xChange-issued invoices (both subscription and deal-related). If a company has no issued invoices on xChange, this metric will not appear.

Metric  What it measures Thresholds Relevant marketplaces Data analysis period
Overdue invoice settlement Average number of days taken to settle an invoice past its due date.
  • Excellent: 0-2 days 
  • Good: 3-10 days
  • Fair: 11-20 days
  • Poor: >=21 days

Trading, all

Leasing, all

All time

 

Operational Reliability

Operational Reliability shows how well a company fulfills its responsibilities in deals made on xChange. This metric is important if you value a partner that reliably follows agreements. Missing data means that xChange hasn’t gathered sufficient data, usually due to limited deal activity.

Metric  What it measures Thresholds Relevant marketplaces Data analysis period
Deal payment speed Average days from deal acceptance to deal invoice payment. 
  • Excellent <3 days
  • Good <7 days
  • Fair <14 days
  • Poor >=14 days

Trading, sellers

Leasing, all

Last 6 months
Release speed Average days from deal payment to container release by leasing suppliers and trading sellers.
  • Excellent <6 hours
  • Good 6-16 hours
  • Fair 16-48 hours
  • Poor >48 hours

Trading, sellers

Leasing, supplier

Last 6 months
Cancellation rate Percentage of deals canceled after acceptance.

  • Excellent <2%
  • Good <5%
  • Fair <10%
  • Poor >=10%

Trading, all

Leasing, all

Last 6 months
Pickup speed Average days from container release to first pickup by leasing users and trading buyers.
  • Excellent <3 days
  • Good <7 days
  • Fair <21 days
  • Poor >=21 days

Trading, buyers

Leasing, users

Last 6 months
Historical loss rate Percentage of containers not returned by leasing users after being picked up.
  • Excellent <1%
  • Good <3%
  • Fair <5%
  • Bad >=5%
Leasing, users All time
Overuse rate Percentage of containers returned by leasing users within the agreed free days.
  • Excellent <10%
  • Good <20%
  • Fair <50%
  • Bad >= 50%
Leasing, users All time
Damage rate Percentage of containers returned damaged by leasing users.
  • Excellent <2%
  • Good <5%
  • Fair <10%
  • Bad >= 10%
Leasing, users All time
Average container usage time Average days a container is used by leasing users before being returned.   Leasing, users All time

 

Responsiveness

The responsiveness metric shows how quickly and reliably a company replies to messages, an essential factor if timely communication is important for your business. If data is missing, this usually means the company has not yet engaged in any negotiations.

Metric  What it measures Thresholds Relevant marketplaces Data analysis period
Reply speed Average time from initial message to first response.
  • Excellent <6 hours
  • Good 6-16 hours
  • Fair 16-36 hours
  • Poor >36 hours

Trading, all

Leasing, all

Last 6 months
Response rate Percentage of negotiations that received a response.
  • Excellent >95%
  • Good >90%
  • Fair >70%
  • Poor <70%

Trading, all

Leasing, all

Last 6 months

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