How are performance metrics calculated on xChange?

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Overview 

We evaluate the performance of all marketplace participants on Container xChange to provide our members with insights into the operational reliability of their potential partners and to help them improve their own performance. Metrics are calculated daily based on the last 3 to 6 months for both trading and leasing transactions. You can see them in any company profile:

 

Metric Availability 

If a metric is missing from your profile or your partner's profile, it means there isn't enough data to calculate it at that time.

We are continuously adding new metrics and refining interpretations to ensure you have all you need to make an informed decision. Currently, there are two main categories of metrics: reliability and responsiveness metrics.

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Reliability Metrics (of the last 6 Months)

Metric Definition

Availability for Trading

Availability for Leasing

Cancellation Rate Percentage of accepted deals that are later canceled (cancellations due to partner decline are excluded).
Payment Speed The average number of days until the initial payment is made after the deal is accepted ✅ (For buyers) ✖️
Release Speed The average number of days until containers are released after the deal is accepted and paid for ✅ (For sellers) ✅ (For suppliers)
Pickup
Speed
Average number of days until the first container is picked up after the release is provided ✅ (For buyers) ✅ (For users)

 

 

Responsiveness Metrics (Last 3 Months) 

Metric Definition

Availability
for Trading

Availability for Leasing

Reply Speed Average time taken to respond to new negotiations
Response Rate Percentage of negotiations that received a response and weren't automatically closed due to inactivity

 

Performance Standards 

Metric Great Good Ok Bad
Cancellation Rate <2% <5% <10% >=10%
Payment Speed <3 days <7 days <14 days >=14 days
Release Speed <3 days <7 days <21 days >=21 days
Pickup Speed <3 days <7 days <21 days >=21 days
Reply Speed <12 hours <36 hours <72 hours >=72 hours
Response Rate >95% >90% >70% <70%

 

Contact Us

For more information on improving your performance, please reach out to your account manager on Container xChange.

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