Overview
We evaluate the performance of all marketplace participants on Container xChange to provide our members with insights into the operational reliability of their potential partners and to help them improve their own performance. Metrics are calculated daily based on the last 3 to 6 months for both trading and leasing transactions. You can see them in any company profile:
Metric Availability
If a metric is missing from your profile or your partner's profile, it means there isn't enough data to calculate it at that time.
We are continuously adding new metrics and refining interpretations to ensure you have all you need to make an informed decision. Currently, there are two main categories of metrics: reliability and responsiveness metrics.
Reliability Metrics (of the last 6 Months)
| Metric | Definition |
Availability for Trading |
Availability for Leasing |
| Cancellation Rate | Percentage of accepted deals that are later canceled (cancellations due to partner decline are excluded). | ✅ | ✅ |
| Payment Speed | The average number of days until the initial payment is made after the deal is accepted | ✅ (For buyers) | ✖️ |
| Release Speed | The average number of days until containers are released after the deal is accepted and paid for | ✅ (For sellers) | ✅ (For suppliers) |
| Pickup Speed |
Average number of days until the first container is picked up after the release is provided | ✅ (For buyers) | ✅ (For users) |
Responsiveness Metrics (Last 3 Months)
| Metric | Definition |
Availability |
Availability for Leasing |
| Reply Speed | Average time taken to respond to new negotiations | ✅ | ✅ |
| Response Rate | Percentage of negotiations that received a response and weren't automatically closed due to inactivity | ✅ | ✅ |
Performance Standards
| Metric | Great | Good | Ok | Bad |
| Cancellation Rate | <2% | <5% | <10% | >=10% |
| Payment Speed | <3 days | <7 days | <14 days | >=14 days |
| Release Speed | <6 hours | 6-16 hours | 16-48 hours | > 48 hours |
| Pickup Speed | <3 days | <7 days | <21 days | >=21 days |
| Reply Speed | <6 hours | <6-16 hours | <16-36 hours | > 36 hours |
| Response Rate | >95% | >90% | >70% | <70% |
Contact Us
For more information on improving your performance, please reach out to your account manager on Container xChange.
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