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  1. xChange Service
  2. Payments and Credit
  3. Payments and Wallet

Payments and Wallet

Here you can read about how payments are handled on xChange

  • What is the DRV process?
  • What is the xChange Wallet and how do I access it?
  • Why I was charged for additional users?
  • How do I add a credit card?
  • Why was I charged for additional batches of containers?
  • What is the xChange Customer Referral Program?
  • How do I get billing details for my transactions on xChange?
  • How long does it take to receive payment after wallet withdrawal?
  • When will and how will I receive payment for containers that have been picked-up already?
  • How do I get payment from xChange?
  • How do I claim back insurance premiums which have not yet been refunded?
  • Unexpected and new charges: How can I raise/settle those?
  • How are per diems calculated?
  • How does xChange calculate pick-up charges?
  • What is the Payment Handling Feature?
  • What kind of fees can be handled with Payment Handling?
  • How do xChange Payment Handling reduce the risk of late payments?
  • Why is it beneficial to have Payment Handling enabled?
  • When is the Payment Handling fee charged?
  • Which party pays for the Payment Handling Fee?
  • I need to dispute/change an invoice due to late reporting of data - how does this work?
  • How are payment amounts settled by xChange, how do I know how much remittance I will get?
  • I paid all my invoices but my balance is still negative, what does that mean? How is that possible?
  • How is insurance charged?
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