Payments and Wallet
Here you can read about how payments are handled on xChange
- What is the DRV process?
- What is the xChange Wallet and how do I access it?
- Why I was charged for additional users?
- How do I add a credit card?
- Why was I charged for additional batches of containers?
- What is the xChange Customer Referral Program?
- How do I get billing details for my transactions on xChange?
- How long does it take to receive payment after wallet withdrawal?
- When will and how will I receive payment for containers that have been picked-up already?
- How do I get payment from xChange?
- How do I claim back insurance premiums which have not yet been refunded?
- Unexpected and new charges: How can I raise/settle those?
- What is Overtime Protection, and how can it be activated?
- How are per diems calculated?
- How does xChange calculate pick-up charges?
- What is the Payment Handling Feature?
- What kind of fees can be handled with Payment Handling?
- How do xChange Payment Handling reduce the risk of late payments?
- Why is it beneficial to have Payment Handling enabled?
- When is the Payment Handling fee charged?
- Which party pays for the Payment Handling Fee?
- I need to dispute/change an invoice due to late reporting of data - how does this work?
- How are payment amounts settled by xChange, how do I know how much remittance I will get?
- I paid all my invoices but my balance is still negative, what does that mean? How is that possible?
- How is insurance charged?