2.5 What is xChange gate monitoring service?

xChange supports you with reporting container movements

We know it's both difficult and time consuming for suppliers and users to monitor the movement of containers (especially when large amounts are being transacted), which is why, on top of the possibility for you (suppliers and users) to report pick-up and drop-off dates in the xChange app (see more details here), xChange is providing an extra service of collecting and reporting this information for you! 

Why is it important?

The pick-up an drop-off events (pick-up charge, per diems calculation, etc.) are reflected in your wallet upon reporting of the pick-up and drop-off dates. The sooner your containers are reported as picked-up the sooner your wallet will be updated!

How does it work?

After your release reference has been confirmed, our internal team is monitoring pick-up and drop-off on a regularly basis with the depots mentioned in the release and drop-off references. As soon as we collected the pick-up or drop-off date of your container(s) our team reports it in the xChange app which is visible on the Deal Page and Tacking app (see more details here). Our objective is to make pick-up dates available for you within a week after pick-up and drop-off.

Integrations

Our internal team is also offering integrations options to limit your manual work when you report pick-up or drop-off by yourself. To learn more about automating the report of pick-up or drop-off dates, check here.