1.4 When is a release reference confirmed (xChange confirmation)?

Leave your cumbersome operational tasks to us!

On your behalf, xChange monitors the release references you uploaded (both from the deal page and the Reference Manager, see article here).

Confirming release references

As soon as you provide us with your release reference (Pick-up) on the deal or in the Reference Manager, our team will check if the reference is known and valid at the relevant container depot. 

Our international team will contact the depot mentioned in the release reference and:

• Confirm that the reference is known with the depot (once confirmed the release reference turns green);
• Confirm the validity of the reference (the user can pick-up the units);
• Validate the quantity of containers as per the release reference;
• Inform you in the deal chat or per email if the release is unknown to the depot.

Speed of confirmation

Our team is committed to provide you with the fastest confirmation process. Our objective is to give you visibility on the status of your release within 24 hours.