If you (seller) do not agree with the repair claims shared by the buyer on the platform chat then it must be disputed within 5 days of the buyer having shared the Estimate of Repair (EOR).
In this case, an external survey will be arranged (the costs for which are to be shared between the buyer and the seller). The outcome of the survey cannot be disputed and the appropriate party will be charged and credited to close the dispute.
Our great Customer Support Team is always ready to help you with any inquiry you might have. Just pick one of our official channels and we will get back to you shortly! You can also ask for help directly from the Deal chat :)