5.3. What are the different damage protection levels offered on the xChange platform?

On the xChange platform there are 3 main damage protection level, which can be set to manage all damage disputes between USER and SUPPLIER:

1. Damage Protection Plan (DPP): In all requests, the DPP is the damage amount, which specifies that all repair costs below this amount are to be covered by the Supplier and the repair costs above are on the User's account (with all respective agreed exclusions). The DPP is based and set on the agreement between the Supplier and the User.
   
2. Basic Insurance: In addition to the DPP, Basic insurance can be booked, which will protect your containers against Total Loss and Mysterious Disappearance of containers. Please see here for all insurance Terms and Conditions
   
3. Premium insurance: Premium insurance can be booked as an addition to DPP and it significantly simplifies the repair damage experience for both parties, as xChange takes care of the entire damage settlement process. The units will be inspected by IICL certified surveyors and all the amounts will be settled in the wallet. Premium Insurance includes the Total Loss Insurance as well as free IICL6 - inspection of the units and protects your containers from all impact damages, refunding the insured amount. Please see here for all insurance Terms and Conditions.

The complete Damage Protection insurance , including individual container rates and other details, can be found in our Insurance Policy Scheme
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