Why I was charged for additional users?

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Each plan has a designated amount of users included in the pricing (Basic: 1 user, Professional: up to 5 users). You can have as many users as you need on xChange, but when you surpass the amount of users already included in your plan, you will have an additional charge of 49 USD per user and per month that this user(s) is active. In the invoice, the charge can be found under the name:
Additional Users - 1 seats @ USD 49/Seat 
For US and Canada, the price per additional use is USD 98 per month
The below image shows how this is visible on your invoice:

To activate more users, send an email to service@container-xchange.com 

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