I have received credit notes from xChange but no remittances: How is the amount going to be settled?
The payouts to our members are done on request basis, so whenever you wish to have a partial or full payout of your account balance, you just need to request it directly at email@example.com. We will then check and confirm the amount and bank details, and initiate the payment process.
From our experience, quite a few of our members would rather keep the funds with xChange to offset future charges or wait until the balance adds up to a more considerable amount, that’s why we don’t process the payouts automatically.
For more details about how to get a payment from xChange, you can check this article.