I have reached my Unit Limit, what happens with my leasing deals now?

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  • Reaching the Unit Limit does not affect previously accepted, ready-for-pickup, and picked-up deals. 
  • You will not be able to accept any new or in-progress leasing deals if you have reached your Unit Limit. 


What can I do if I have reached my Unit Limit?

  • Increase your limit.
  • Align with our Risk team (limits@container-xchange.com) to complete an upfront payment for specific urgent deals or the settlement of outstanding invoices.
    • Your Unit Limit depends mainly on your financial performance.

  • Reach an agreement with your partner. We would like to clarify that Container xChange can not offer a payment guarantee for a deal that surpasses the Unit Limit.
    • We can only credit the supplier once we receive payment from you.
  • By supplying your containers.
    • For every container you provide as a Supplier, you can pick up one more container as a User.

  • Review your open deals that are in the Payment, Release, or Pick-up stage (you can request a change of the number of units, or cancel outdated deals).

  • Report drop-off dates of already returned units on our platform.
  • Return picked-up containers.

  • Please note that all other services will still apply as always:
    • Pick-up and Drop-off Monitoring and Tracking
    • Payment Handling (including invoicing and dispute resolution)
    • Insurance (if selected)
    • xChange Customer Support

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