We want to make sure all clients have a frictionless experience when requesting and receiving a payout from their xChange Wallet to their bank accounts. In this article, we want to clarify the standard process for the payouts of your positive balance or for a specific trading deal (in case you sold containers recently).
Oneway/Leasing: You can always request a payout of the positive balance in your xChange Wallet (fully, or partially) to your bank account after you have received the monthly invoice from us. Monthly invoices are sent by the 15th of the next month. Please note that payouts of your positive wallet balance can only be processed after the send-out of the monthly invoices. For example, credits related to the January activity can only be released after the 15th of February, after the receipt of your monthly invoice. -> the reason for this is that many changes due to late reporting can still happen prior to you getting the invoice.
Trading: You can request the payout of a deal value to your bank account via the ‘Request payout’ button on the toolbar of the deal page after you have uploaded the release(s). Due to the buyer protection policy, payouts will be made 7 days after the release was created and is subject to positive wallet balance on that day. In case you request a payout to your bank account later than 14 days after providing the release, the payout will be processed in our weekly payment run on Fridays and are scheduled for Monday (See below ‘Process of Requesting a Payout’).
Process of Requesting a Payout
We process payout requests weekly on Fridays and payouts are scheduled for Mondays. If you want to request a payout of your xChange Wallet balance, please make sure to let us know via e-mail to firstname.lastname@example.org by Thursday end of the day. Please note that it usually takes 2-4 banking days for the payment to reach your bank account, depending on country and bank.