We want to make sure all clients have a frictionless experience when requesting and receiving a payout from their xChange Wallet to their bank accounts. In this article, we want to clarify the standard process for the payouts of your positive balance or for a specific trading deal, in case you sold containers recently.
If you have a positive wallet balance, you can always request a payout (fully or partially) to your bank account, but please note that payments related to credits of the last month will be released after the 15th of the current month -> reason is that many changes due to late reporting can still happen.
Our payouts are processed weekly on Fridays, so if you want to have your payment processed in the same week, please make sure to send your payout request to firstname.lastname@example.org by Thursday end of the day.
Requests are processed internally on Friday to ensure all payment requests are with our bank on Monday. Once with the bank, payments related to your overall positive balance (i.e. due to your OW activity in the previous month) are paid on the same day. Payouts related to trading releases are pre-scheduled according to the release date.