We want to make sure all clients have a frictionless experience when requesting and receiving a payout from their xChange Wallet to their bank accounts. In this article, we want to clarify the standard process for the payouts of your positive balance or for a specific trading deal (in case you sold containers recently).
Oneway/Leasing: You can always request a payout of the positive balance in your xChange Wallet (fully, or partially) to your bank account after you have received the monthly invoice from us. Monthly invoices are sent by the 15th of the next month. Please note that payouts of your positive wallet balance can only be processed after the send-out of the monthly invoices. For example, credits related to the January activity can only be released after the 15th of February, after the receipt of your monthly invoice. -> the reason for this is that many changes due to late reporting can still happen prior to you getting the invoice.
Trading: Payouts relating to container sale transactions on the xChange trading marketplace are scheduled based on the release date, i.e. after the 7-day buyer guarantee period ends. We reach out to you via the chat function on our platform to communicate the date of payment and check whether you prefer to retain the credits earned in your xChange Wallet, or a payout via bank transfer. In case you did not respond to our chat messages, you can still always request a payout of your positive wallet balance to your bank account from us separately later on.
Process of Requesting a Payout
We process payout requests weekly on Fridays and payouts are scheduled for Mondays. If you want to request a payout of your xChange Wallet balance, please make sure to let us know via e-mail to email@example.com by Thursday end of the day. Please note that it usually takes 2-4 banking days for the payment to reach your bank account, depending on country and bank.