How can I request a payout from xChange in Leasing and Trading?

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Why is this important?

We want to ensure all clients have a frictionless experience when requesting and receiving a payout from their xChange Wallet to their bank accounts.

In this article, we will clarify the standard process for the payouts of your positive balance from leasing or trading deals.

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Leasing

You can request a payout of the positive balance in your xChange Wallet to your bank account any day of the week (fully, or partially) after you have received the monthly invoice from us.

  • Monthly invoices are issued when the month in turn is completed. These are sent by the 7th of every month that follows.

    • For example, credits related to January's activity can only be released after the 7th of February, after you have received your monthly invoice.

  • It is important to note that Payouts of your positive wallet balance can only be processed after the send-out of the monthly invoices.

  • The reason for this is that both Users or Suppliers could report last-minute Pickup or Drop off data, which would alter the final monthly invoice.

  • If you are wondering how much money you can request in your payout, please review the related article:

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Trading

You can request a payout to your bank account as a seller on a trading deal. The option to request a payout will appear after the Release is uploaded.

  • Click on the Request payout button ⬇️ 

  • Select the release for which you would like to request a payout to your bank account.

  • After you request the Payout, this action will be recorded for you to easily check later if you have already requested a payout or not.

  • Due to the buyer protection policy, the payout will be made 7 days after the release is created and it is subject to a positive wallet balance on that day.

  • If you would like to request a payout to your bank directly, please request it within 7 days after the release reference is created.

  • If you don't request it within 7 days, the credits will be kept in your wallet 💰

  • If you request a payout within 7 days and you have a ✅ positive wallet balance, the payout will be made 7 days after the release is created.
    • Our finance team will confirm the same on the trading deal's chat.

  • Please note that it usually takes 5-10 banking days for the payment to reach your bank account, depending on the country and respective bank.

  • If you request a payout within 7 days but you ❌ don't have a positive wallet balance, the credits will be kept in your wallet. Our payments team will also confirm this in the chat of the trading deal. 

  • In case of any questions, please email payments@container-xchange.com with the subject ''DEAL ID: Bank Payout''

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Process of Requesting a Payout

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