In this folder, you can find requests which are in their pre-acceptance phase. The open requests are divided into two groups: Action required and Waiting for reply. Action required means that the latest update on the request was done by your partner and they are awaiting your response. Waiting for Reply means that it is your partner that is on turn.
In case a request is sent out and there is no initial response from the receiving party, the request will automatically be declined after 7 days.
This folder contains the requests that have been accepted, but where there has been no release reference provided yet. As soon as a release reference have been provided, the request will be changed to Ready for Pick-up.
Ready for pick-up
In this folder you find all requests that are accepted and have had a release references added to it, but where the containers are not yet picked up.
After the supplier provides the release reference to the user, the request status is set to ready for pick-up.
This stage is for accepted requests where containers have been picked up, but not yet dropped off. Once the all containers have been returned to the suppliers desired location the request stage gets set to empty returned.
Make sure to report containers as dropped off to set the request into empty return as Per diems and insurances are calculated by using this metric.
After every container is reported as dropped off by the user, the status of the request is seen as empty returned. It also means that the transaction is entirely completed and the request is closed. Empty returned requests will remain in your empty returned folder indefinitely. You can still use the request to look up information and communication purposes.
If a request gets declined it will show in the Cancelled Request folder on the left side of the request overview page. You can find your cancelled requests there for 14 days before they are removed. If you would need access to an older, declined request, reach out to xChange at email@example.com.