Accepting Requests

When you accept a request, you are asked if you need more containers on the same stretch. If you choose Yes, then xChange will look for more partners on the same stretch as you just accepted. If you choose No, then your Requirements will be amended. 

Updating requirements - Editing requests

When you edit a request, the system updates your requirement according to the arrangements made in the edit. Other members can then find you in the search field when searching for matching requirements. It is important to keep your requirements updated as there is an automated matchmaking feature - where we will send suggested requests to you based on your needs.

Updating requirements - Declining requests

When declining a request the system will amend your requirements based on the decline reason you choose. This is why it is highly important that the reason for declining a request is accurately provided.

i.e. if you as a supplier updates “no inventory” then your balance for the pick-up location in and equipment type in the request is automatically set to 0.

Alternatively, if you, as a user update “currently no demand for stretch / port-pair” then your requirement for that stretch will be set to 0.

You can also state a short reason in "other" if none of the decline reasons are applicable. Since these data adjustments help the system to learn and in turn sends you more relevant requests, you help also yourself by selecting the correct decline reason.

Using the search field

When making a search in the search field with all four search fields filled out, the system will remember it as a requirement. If you do not want your search to be saved, you can leave 1, 2 or even 3 search fields empty, and make a search. This will broaden your search substantially and give you more search results.

Updating your requirements - Newsfeed

When you create a newsfeed post, the information in the post is saved as requirements in the system. Making a newsfeed post is a great way of informing your potential partners and the system what you currently need.