What to do if you are not getting a reply?
You should send a reminder to your partner in the chat first.
Typical response time
Response times vary from member to member and when making a request you have to keep in mind that companies may be located in different geographical locations and a delay in response could be due to the different time zones. You can always check the location of a partner by clicking on their company name. You will then be taken to their company profile and will be able to see key information such as company location.
Ideally, you should get a response within 24 hours. We do have some additional tips for you...
Once a request is accepted you can communicate directly with partners in the chat this enables you to follow-up any requests and queries.
Support from xChange
xChange follows up with our members to offer you the best support and ensure that you get an answer as soon as possible. When communicating with xChange please specify how urgently you need a reply to give an indication of required time-frame.
Top tip for getting ETA
We understand that obtaining an ETA can be very important. One helpful way to get the required ETA's from partners is by using the share request feature to request information. This feature can be found as below: