How can I request a change of terms on a leasing deal?

In a leasing deal you are able to change and negotiate the terms during 2 stages:

• In Progress
• Accepted

Both suppliers and users are allowed to negotiate the terms until the release reference has been uploaded (i.e Ready for pickup status), after that stage you will need to tag @support on the deals chat to ask for any change in the terms.

During In Progress: 

The deal has been recently created, therefore both partners are entitled to edit the terms until a common agreement is reached by both partners. 

When the terms have been edited here, the partners will be prompted to Confirm, Negotiate or Decline the deal:

During Accepted: 

To edit a leasing deal, go to the terms section, and click on the pencil icon to the right of the item you would like to edit:

The terms you can edit are:

• Pick-up location
• Drop-off location
• Container details:
  • the amount:
    • 4 × 40HC
  • container condition:
    • Cargo Worthy
    • Brand new, etc. 
• Pickup charge (PUC)
• Insurance

Once you have made the desired amendments, click on "update deal" and the other partner will be prompted to approve or disapprove the terms you have changed:

What if my deal is not in Accepted or in Negotiations status? 

In this case, you will need to tag container xChange's customer support simply by typing @support

Make sure to click on the option to properly tag us:

Please make sure to clearly state what needs to be changed. For example, container quantity, pick-up or drop-off locations, etc. 

It is important that both partners confirm their agreement to the requested change on the chat. 

Any communication outside of the xChange platform is not binding. This is why it is so important to keep all contact with your partner on the xChange platform.

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If you want to negotiate confidently, referring to the latest data, please check out our data product Insights here.