I received a negative review on my company profile, what can I do?

Have more questions? Submit a request

If you found a negative review in your Company Profile and you would like to have it removed, please follow the steps as outlined below. 

If you find a Negative Review you would like to remove ⬇️ all you have to do is:

  1. Click on the three dots as shown in the screenshot below.
  2. Select Report Review

    3. You will then be prompted to fill out the reason for removing this negative review.
         (Please provide as much details and background as possible).

    4. Click on Sumit Report 

Your request will be reviewed by the customer support team and the vetting team.

We will review your request, and provide a timely update confirming or declining the removal of the negative
company review.

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How does xChange assess the review?

  • xChange will verify the related events and facts related to the reported review.
  • As a neutral platform, xChange has developed the company review option for transparency purposes, which helps all members learn about their new potential partners.
    • We know this feature can reflect positive and sometimes negative reviews that allow our members to express a particular customer experience.
  • We can remove a review when it is confirmed by the posting partner that it was wrongly submitted or if it involves language abuse.

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